Government Jobs / Municipality Jobs

Contact Centre Consultant-City of eThekwini

Full Time
Closing Date2021/07/16
Reference NumberETH210624-1
Job Number34010288
Job TitleContact Centre Consultant
Job TypePermanent
DepartmentCustomer Services
BranchContact Centre
Vacancy GroupWater and Sanitation (Customer services)
Reporting ToSupervisor (Contact Centre)
Location – Town / CityDURBAN
Location – ProvinceKwaZulu-Natal
Location – CountrySouth Africa
Job PurposeTo provide an efficient and professional interface to all eThekwini residents in relation to services related to water accounts (billing), water, wastewater, stormwater, roads and traffic (engineering fault reporting via a toll free telephone contact point.
Key Responsibility AreasEnsures that the customer is given accurate information and is satisfied with the service provided. Liaises with the Engineering Department, captures all related engineering faults effectively and prioritises and classifies the faults in terms of severity. Undertakes the screening of all no water complaints. Updates the consumer and accounts details on the Billing system with regard to terminations and transfers. Authorises reconnection of water services on receipt of full payment. Follows up on electronic payments to banks and third party agencies. Follows up on queries referred to meter shop, meter audit division. Undertakes the adjustments of accounts.
Essential RequirementsMatric/Grade 12. 12 Months relevant experience.
Preferred RequirementsMatric/Grade 12 plus relevant certificate accredited by SAQA. 18 Months relevant experience.
Housing SubsidyYes
LeaveYes
Medical AidYes
Pension FundYes
RemunerationR 182 363.51 – R 236 726.57 p.a
13th ChequeYes
Contact NameHUMAN CAPITAL
Contact Telephone031 311 8779