Telesales Clerk – Transpharm Pretoria.

September 2, 2021
R0 - R0

Job Description

Telesales Clerk – Transpharm Pretoria

Details
Telesales Clerk – Transpharm Pretoria (SHO210901-2) – Transpharm

Job Details

Closing Date
2021/09/08
Reference Number
SHO210901-2
Job Title
Telesales Clerk – Transpharm Pretoria
Job Type
Permanent
Location – Country
South Africa
Location – Province
Gauteng
Location – Town or City
Pretoria

Purpose of the Job
To assist clients telephonically (Inbound calls) and electronically by taking their orders. Performing outbound calls in order to promote and sell products to clients. Increasing sales and retaining the customer base through relationship building, product offering, cold calling and cross-selling/upselling.
Job Advert Details
Job Category
Sales

Job Objectives

• Receive phone calls or faxed orders and accurately capture them onto the system
• Phone Customers for orders and capture onto the system.
• Identify and process misprints
• Rebook missing invoices
• Invoices prioritized / sorted per route
• Customer service and relationship building
• Finding missing stock
• Timeous completion of tasks
• Accuracy of credit processing
• Giving customers feedback in regards to queries
• Closing deals over the telephone
• Perform outbound calls to promote products / campaigns
• Quick turnaround time
• Quality & accuracy of action taken / information provided
• Reduce the number of drop calls to zero
• Meeting daily targets

Qualifications
• Grade 12 qualification

Experience

• Inbound call centre experience required
• Outbound call centre experience required
• Experience in client retention and sales advantageous
Knowledge and Skills
• Pharmaceutical product knowledge advantageous
• Good telephone etiquette
• Computer literate: MS Office
• Target driven
• Ability to perform under pressure
• Negotiation skills
• Ability to work in a team
• Multilingual (English and two other South African languages)
Policy

Location